You can also call, fax or email Sentry directly, with the information found here: If you experience any problem clicking on the links above, please just copy and paste the web address into your browser. Customer Service: 1-80 Fax: 58 900 Linden Avenue Rochester, New York 14625 14625-2784 USA. Many issues can be resolved quickly without the product being returned. Stop the SECOND time you reach the second number of your combination. User Manual SentrySafe Fire-Safe Electronic Lock IMPORTANT If you experience any problems or challenges with your safe, please contact us. Then stop at the first number of your combination. Make sure ZERO passes the pointer at least THREE times. NOTE: The safe will lock if key lock cylinder is pressed in with or without key. To unlock and open Before dialing your combination, simply insert the key (if equipped) in the lock and turn until the plunger pops out. Maybe you want to have cash readily available for an unforeseen emergency. Sentry safes in the home let you have your valuables available at a moment’s notice. However, if you're sure of the sequence/order of numbers in your combination, this is the correct way to dial it: " 1. A Sentry safe with a key is usually small, fire-resistant and made of steel, which protects your valuables from theft and fire. I will provide links for you to contact them, below. If you're not sure of the sequence (order) of numbers in the combination, only the company, Sentry can help you verify that or tell you how to reset your combination. Hi Myra, My apologies that you did not receive an earlier reply thank you for your patience.
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